Question 1

Can I leave clothing in my dresser drawers when I move?

Accepted Answer

Remove all items from any drawers for safety and structural integrity. Items can get lost when furniture is tilted or turned over during moving.

Question 2

Do I need to empty out my filing cabinets when I move?

Accepted Answer

Yes, leaving items inside increases damage risk during the move.

Question 3

Do I need to empty the refrigerator in order to move it?

Accepted Answer

Yes, remove everything to protect internal shelves. The fridge loads last and unloads first to minimize time food sits outside. Defrost before storage and crack doors to prevent mold.

Question 4

How many boxes do I need for packing?

Accepted Answer

Every move is different. Call for an inventory assessment, then receive recommendations using our established equation.

Question 5

What happens if I need to reschedule or cancel my move?

Accepted Answer

Rescheduling is free but subject to availability. Cancellations within 72 hours forfeit the deposit.

Question 6

What type of truck do you use?

Accepted Answer

24 and 26 foot box trucks equipped with pads, dollies, toolkits, and bungies.

Question 7

How much can you fit into a truck?

Accepted Answer

A 26ft box truck holds up to 1400 cubic square feet.

Question 8

How do I file a damage claim?

Accepted Answer

Notify the company immediately. A third-party claims processor handles the process. Information appears on your contract.

Question 9

Does your company have insurance?

Accepted Answer

Yes. Standard federal movers liability is $0.60 per pound. Optional transit insurance offers complete coverage. USDOT# is 3640986.

Question 10

Can I help the movers?

Accepted Answer

Help by being prepared. Stick to single-item boxes; avoid two-person items. Stay off the moving truck for liability reasons.

Question 11

What happens if there is bad weather on my move day?

Accepted Answer

Usually moves continue with furniture protected. Wait for the weather to pass or reschedule during severe conditions.

Question 12

Do you offer loading/unloading of rental trucks or pods?

Accepted Answer

Unloading assistance available. Loading requires signing a Release of Liability since equipment protection is limited.

Question 13

Do you offer packing services and packing supplies?

Accepted Answer

Yes, we offer complete packing service and also packing supplies.

Question 14

Can you help me leave items wrapped for storage until my next move?

Accepted Answer

Yes, wrapping protects items during extended storage. We'll even buy them back from you.

Question 15

Can my movers assemble and/or disassemble furniture?

Accepted Answer

Yes, with full toolkits included. Assembly/disassembly services are included in hourly rates.

Question 16

Can you disconnect and reconnect appliances?

Accepted Answer

Yes, but you must sign a waiver for water line work. Watch for leaks on first use and ensure dryer hose is hole-free.

Question 17

How does travel time work?

Accepted Answer

Travel time from office to your address and back charges at the same rate as your hourly rate. Addresses input into Google Maps with GPS verification.

Question 18

Are there any items I should move myself?

Accepted Answer

Yes—cash, prescription medication, super fragile breakables, lamp shades.

Question 19

I have items needing extra care. How can I ensure this?

Accepted Answer

Transport jewelry, cash, prescription medicine yourself. Point out valuable items to movers before starting; alert company during booking.

Question 20

What items will you not move?

Accepted Answer

Items over 400 lbs, grand/baby grand pianos, assembled pool tables, prohibited/perishable items, weapons, explosives, flammable liquids, and anything unsafe.

Question 21

Is there a deposit?

Accepted Answer

$100 deposit required, applied to final payment, fully refundable until 72 hours before move.

Question 22

How much should I tip my movers?

Accepted Answer

Gratuity is not expected but is certainly appreciated. Average tips are around 10% to 15% of the final bill.

Question 23

Are there any hidden fees?

Accepted Answer

No. The only fee we charge is the hourly rate.

Question 24

When do I pay for my movers?

Accepted Answer

At move's end. Accepts credit cards and cash; no checks (businesses contact office).

Question 25

Which forms of payment do you accept?

Accepted Answer

All major Credit Cards and cash. Zelle or Crypto is also an option.

Frequently Asked Questions

📦 Preparing for Your Move

🚚 Moving Process

🏢 Our Services

💰 Pricing & Payment

📋 Special Items

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